Terms & conditions

These terms govern private transfers booked through transfernerja.com, operated by JOSE ATENCIA HERRERA (tax ID ES53373109-E), CALLE MADRID, 13. Completing a booking means you accept them.

1. The service

We provide a private door-to-door transfer. The vehicle is reserved exclusively for you and your group — we never share the journey with other passengers.

The published price is per vehicle and covers the driver, fuel, tolls, taxes, luggage within the stated capacity. Child seats and boosters are charged separately at €10 each.

2. Prices and payment

For vehicles carrying 1 to 4 passengers, a 20% deposit of the total is paid online at the time of booking. The balance is paid directly to the driver on the day, in cash or by card.

For microbuses (5 to 8 passengers) and minibuses (9 to 16 passengers), 100% of the price is paid online at the time of booking.

Card payments are processed by SumUp Limited We never store card details on our servers.

Pickups between 20:00 and 07:00 carry a night supplement, shown as a separate line before you pay.

3. Cancellations and changes

Car bookings (1 to 4 passengers), confirmed with a 20% deposit: cancellation is free and the deposit is refunded in full when notified more than 12 hours before the pickup time. Inside those 12 hours the deposit is not refunded.

Microbus and minibus bookings (5 to 16 passengers), paid in full online: cancellation is free more than 15 hours before pickup and 100% of the amount paid is refunded. Inside those 15 hours, 50% is refunded.

Changes to date, time or address are free of charge subject to availability when requested more than 12 hours in advance. You can make them yourself from "Manage my booking" using your reference and your email.

If we cannot provide the service for reasons attributable to us, you are refunded in full.

4. Flights, waiting time and no-shows

We track the flight number you give us and adjust the pickup to the actual landing time at no extra cost.

Waiting is free for 60 minutes after landing at airports, and for 15 minutes at other pickup points. Beyond that, a waiting charge may apply.

If you do not appear at the pickup point and do not contact us, the service is treated as provided and no refund is due.

5. Luggage and child seats

Each vehicle category states the maximum passengers and suitcases. Special luggage (golf clubs, skis, bicycles, wheelchairs) must be declared when booking.

Approved child seats and boosters cost €10 each, are added when booking and are fitted according to the ages given, as required by Spanish traffic regulations.

6. Liability

We hold the passenger and public liability insurance required by Spanish transport law.

We are not liable for delays caused by force majeure, extreme weather, road closures, strikes or incorrect information supplied by the customer.

7. Complaints and applicable law

Send any complaint to info@transfernerja.com or call +34600707070. Official complaint forms are available.

These terms are governed by Spanish law, and disputes fall to the courts of the consumer's domicile.

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.